Orders

Orders Manager | Notification | Confirmations

Orders are automatically logged by O3. You can view, sort, create, edit and delete orders from the Orders Manager.

Orders Manager

The Orders Manager allows you to add, update and delete orders and order lines. Like most of O3's admin pages you can filter orders to find the one you want quickly.

There's a lot of data so the page initially shows just the main order information. Click the links to make the rest of the data visible.

Delivery Notes

You can view a delivery note for any order by clicking on 'Delivery Note' in the 'Actions'. The format of the delivery note is defined by the 'Delivery Note' container - which is set in the Settings (under 'Containers'). The macros available are defined in the Containers manual page.

Stock Control Features

If you have the SCM module installed, then you can also allocate stock to orders on this page. The amount of the order currently allocated is displayed (in %) at the top of the order's details.

If the 'Stock Allocation' box is ticked, then the page changes so you can allocate stock to the order line... A list of all locations containing the product is displayed, and you just tick the locations you want to allocate from, and click 'Change Allocation'. You can change the allocation as much as you want prior to delivery.

You can access a 'Picking List' for the order by clicking on the 'Pick List' link. (A picking list lists all the lines for the order and which locations to get the stock from.)

Order Notification

Orders are received as a notification from the payment provider. When a notification is received it's processed and added to the database.

Unsuccessful orders (i.e. refused, wrong price paid. etc.) are still recorded so you don't have to manually enter the data if it was a genuine mistake. Any actions do not happen though - i.e. if it's a digital product, it's not included in the email as an attachment, and the customer can't download it - until the transaction status is changed to 'Completed'.

The raw IPN data that's received from the payment provider is stored in a separate database table to provide a backup. You can read more about the IPN process in the IPN page.

Invoice numbers are generated internally of the form: dddnnnn where ddd is the number of the current day in the year (i.e. 001 to 365) followed by a unique hexadecimal counter that ensures uniqueness. This format is hopefully not too long for customers to have trouble with it, and not so short it looks unprofessional. You can, if you want, change the way this number is generated in the function get_uniqid() in o3-func.php

Order Confirmation Emails

When an order is received, an confirmation email is sent to the customer, and a copy is optionally sent to you too. The email contains the text you define in the settings, and for the product. See the IPN page for more details.